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Continental Home Center — Return & Termination Policy
1. Payment Terms & Agreement Structure
- Rent-to-own agreements may be on weekly, bi-weekly, or monthly renewal terms.
- With each renewal period, you have two choices:
- Continue payments (renew the agreement)
- Terminate the agreement and return the product(s)
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2. Right to Return / No Penalty Termination
- You always have the option to return any rented product — at any time — without penalty.
- If you decide the product no longer meets your needs, simply notify us to arrange a return.
- We will pick up the item(s) from your location; you are not obligated to pay for further renewals.
- You will not be charged hidden fees or restocking penalties as part of this termination.
- If you are current on payments at the time of return, you are released from future payment obligations.
3. Past-Due or Missed Payments
- Returning the product does not erase amounts that are already due. Any unpaid renewal payments prior to the return remain your responsibility.
- If you experience financial difficulties, you may choose to return the product under this policy to prevent further obligations.
4. Ownership & Early Buyout Option
- Continuing payments until the end of the agreement (or exercising an available early buyout option) allows you to own the product outright.
- If you return a product before full ownership, ownership does not transfer; the item remains property of Continental Home Center.
5. Condition of Returned Products
- Returned products should be in reasonably clean and undamaged condition (normal wear is acceptable).
- If an item is severely damaged or soiled beyond reasonable wear, we may assess a damage or cleaning surcharge (this is not a penalty for return, but a fair charge to offset extraordinary damage).
6. How to Initiate a Return
- Contact our customer service (by phone, email, or in person) to request a return pickup.
- We will schedule a pickup date and time within a reasonable window.
- Once pickup is complete, no additional renewals will be charged.
7. Scope & Updates
- This return policy applies to all rent-to-own products provided by Continental Home Center.
- We reserve the right to update or clarify this policy; however, any changes will not affect existing agreements unless expressly stated.